Frequently Asked Questions
FREE 2 DAY SHIPPING ON EVERY ORDER
WHY BUY FROM US
Why buy refurbished?
1. You’ll save as much as 70% compared to buying new.
2. You’re guaranteed to get a fully functional product in like-new condition when purchasing from Back in the Box (because we know you’re not the type to settle, and frankly, neither are we).
3. You’re saving the environment from the harmful effects of electronic waste, which contains toxic components that are dangerous to human health, such as mercury, lead, cadmium, polybrominated flame retardants, barium, and lithium. Buying refurbished prevents a gadget from going to a landfill, which shows love to the environment and the humans who live in it.
Nervous to buy from Back in the Box?
We get it. You’ve heard one too many stories about people getting burned with cheap knock-offs from China. When you buy from Back in the Box, we promise you’ll get the real product you ordered, thoroughly cleaned and checked by an expert to ensure it’s in perfect working order. Plus, just so you know we’re not bluffin’, we back every purchase with our 30-Day Happiness Guarantee: Don’t want it? Send it back within 30 days for a full refund, no questions asked. Finally, all products are covered by a minimum one-year warranty, giving you yet another reason to feel confident in your purchase (but who’s counting?).
What’s the catch?
Glad you asked! Yes, there’s a catch, and here it is: While your product is guaranteed to be 100% functional, it may come with a very small visual imperfection or two—say, a hairline scratch that you notice when the light hits it at a certain angle. The good news is that most of these imperfections are extremely difficult to notice. And that’s about the only price you’ll pay in exchange for getting your device for a much lower price than you’d buy it new. Not a bad trade-off, if you ask us.
PAYMENT & SHIPPING
What payment methods do you offer?
You can make a payment using a credit card, debit card, PayPal, Apple Pay, Samsung Pay, and Google Pay.
How soon will I get my order?
Pretty fast—say Amazon Prime fast. We have free 2-day shipping or $19.99 for next day shipping.
Will my purchase be taxed?
Purchases will only be taxed in the state of New Jersey. (Sorry, New Jerseyans, nothing personal.)
Does BITB require signature confirmation on delivery?
Orders that are valued at over $300 will require a signature upon delivery for the safety of your product. Stolen packages can be very frustrating to deal with, and we want you to avoid the hassle. If you cannot be present at the time of delivery, please contact us so we can have your item moved to a shipping facility nearby where you can pick up your item.
RETURNS & REPLACEMENTS
What is the return policy on my purchase?
You can return your purchase within the first 30 days. If you're not happy with the product for any reason (color, shape, size, or you two are just not vibing) we'll take it back within 30 days for a full refund or replacement.
I think my item is defective, how do I return it?
It’s super easy! If it’s within the first 30 days, send an email to help@BackintheBox.com or give us a call at (844) 637-1400. Let us know whether you’d like a refund or a replacement. We will send you a prepaid return label right away so you can send your item back.
What is the shipping cost for returning my purchase?
There is no cost. Zilch. Nada. Zero. Returning your purchase is absolutely free.
How long is expected to wait for a refund?
Not as long as the year 2020 felt. Your refund will be processed within three days of us receiving your return. Funds should be in your account 2-5 business days later.
Can I get a replacement instead of a refund?
Yes, of course. Just let us know in your email that you would like a replacement instead of a refund, and we’ll take care of you.
How will I know when my replacement has shipped?
Once your replacement order is processed, we’ll send you an email with a tracking number. You can use that number to track your package as it makes its way right over to you.
PRODUCT CONDITION
What condition will my product be in?
At Back In The Box, we pride ourselves on the quality of our products. We only sell products that are in Grade A condition. This means our products are going to look new, feel new, and any sign of use will be extremely minimal.
WARRANTY
Is my product covered under warranty?
Yes. All of our products come with a 1-year warranty from the date of purchase.
What does my warranty cover?
The warranty protects against any technical defects, software issues, or hardware failures. Damage due to regular use or accidents, like your iPhone dropping and the screen cracking, is unfortunately not covered. Lost or stolen items are not covered under our warranty.
What is the warranty process?
1. Email us at help@backinthebox.com and someone from our team will contact you.
2. If an immediate resolution cannot be found, we will email you a prepaid shipping label with return instructions.
3. Once your item is returned to our facility, our in-house technicians will attempt to repair your device. When they are done, they will repackage your item and ship it back to you. If unable to repair your device, we will happily replace it for you. In the event that we are out of inventory and can't replace your device, we will issue BITB credit for the full purchase amount.
What are the possible resolutions for a warranty?
These are the possible resolutions for the warranty, which depend entirely on the purchase date, our ability to repair the item, and our current inventory:
● Repair: Our technicians will try to repair the item first. If they are successful, they will send it back to you.
● Replace: If our technicians are unable to repair your item quickly, we will replace the item for you.
● Refund: If your order is still within 30 days of the purchase date, you may also choose to receive a full refund or replacement.
B2B SERVICES
How do I go about selling products to BITB?
Feel free to call us at 844-637-1400 or email us at sales@backinthebox.com.
And checkout our company website at backinthebox.co
Does BITB sell merchandise in bulk?
Yes. You can call us 844-637-1400or email us at sales@backinthebox.comto inquire further.
And for more details check out our company website at backinthebox.co
Email Us
Call Us
(844) 637-1400
Sign Up & Save
Get exclusive offers as they become available
Your email
Subscribe
100% free, Unsubscribe any time!
Top-shelf Devices, Rock-bottom Prices
(844) 637-1400502 Jersey Ave. New Brunswick, NJ 08901
backinthebox.com
backinthebox.com is blocked
This page has been blocked by an extension
- Try disabling your extensions.
ERR_BLOCKED_BY_CLIENT
Reload
This page has been blocked by an extension
shop.app
shop.app is blocked
This page has been blocked by an extension
- Try disabling your extensions.
ERR_BLOCKED_BY_CLIENT
Reload
This page has been blocked by an extension
hCaptcha
Please try again. ⚠️
Verify
Afrikaans
Albanian
Amharic
Arabic
Armenian
Azerbaijani
Basque
Belarusian
Bengali
Bulgarian
Bosnian
Burmese
Catalan
Cebuano
Chinese
Chinese Simplified
Chinese Traditional
Corsican
Croatian
Czech
Danish
Dutch
English
Esperanto
Estonian
Finnish
French
Frisian
Gaelic
Galacian
Georgian
German
Greek
Gujurati
Haitian
Hausa
Hawaiian
Hebrew
Hindi
Hmong
Hungarian
Icelandic
Igbo
Indonesian
Irish
Italian
Japanese
Javanese
Kannada
Kazakh
Khmer
Kinyarwanda
Kirghiz
Korean
Kurdish
Lao
Latin
Latvian
Lithuanian
Luxembourgish
Macedonian
Malagasy
Malay
Malayalam
Maltese
Maori
Marathi
Mongolian
Nepali
Norwegian
Nyanja
Oriya
Persian
Polish
Portuguese (Brazil)
Portuguese (Portugal)
Pashto
Punjabi
Romanian
Russian
Samoan
Shona
Sindhi
Sinhalese
Serbian
Slovak
Slovenian
Somali
Southern Sotho
Spanish
Sundanese
Swahili
Swedish
Tagalog
Tajik
Tamil
Tatar
Teluga
Thai
Turkish
Turkmen
Uyghur
Ukrainian
Urdu
Uzbek
Vietnamese
Welsh
Xhosa
Yiddish
Yoruba
Zulu
EN
hCaptcha logo, opens new window with more information
Protected by hCaptcha